Grappler support
Help when you need it.
Get answers for scoring, timing, connected crews, accounts, and mat-side workflows.
Common questions
Start here.
These answers cover the setup issues that come up most often at the mat.
01Can I use Grappler without an account?+
Choose Continue without signing in. Core local tools remain available. Sign-in is optional and supports applicable cloud history, recovery, and connected services.
02How do I connect a Timer, Scorer, or Observer?+
On the hosting device, open Timers & Scoring, choose Session, host the match, and create the required role invitation. Enter the temporary six-digit code or scan its QR code on the joining device.
03When should I choose Local Wi‑Fi?+
Choose Local Wi‑Fi when both devices are connected to the same local network. Allow local-network access if iOS or Android asks. If the devices are on different networks—or local discovery is blocked—use Internet Sync instead.
04Why can’t a Scorer start or stop the clock?+
Grappler separates authority by role. A device joined as Scorer records scoring actions but cannot modify the clock. Join as Timer or Timer/Scorer when that device should control both.
05A temporary session says it expired. What now?+
Confirm that the hosting device still shows the session as active. Create a new role invitation if the temporary invite expired. If the entire match session ended—or a Local Wi‑Fi app was closed—the host must start or share the current session again.
06How does the Apple TV scoreboard connect?+
Create an Observer invitation on the host device, then enter that temporary code in the Grappler Apple TV app. Apple TV accepts Observer invitations only.
07How do I restore evaluation work?+
Open Evaluation List and check Draft and Sync Failed items. Grappler keeps local recovery information for interrupted evaluation work.
08How do I delete my account and personal cloud data?+
While signed in, tap Account in the Grappler toolbar, choose Delete Grappler Account, and type DELETE to confirm. You can also begin from the account-deletion page.
Before you email
A few details help us solve it faster.
- What you were doingTimer, scoring, dual meet, evaluation, or sign-in
- Where it happenediPhone, iPad, Android, Apple Watch, or Apple TV
- How devices were connectedLocal Wi‑Fi or Internet Sync, including each role
- What you expectedThe result you expected and what appeared instead