Grappler support

Help when you need it.

Get answers for scoring, timing, connected crews, accounts, and mat-side workflows.

Common questions

Start here.

These answers cover the setup issues that come up most often at the mat.

01Can I use Grappler without an account?
Choose Continue without signing in. Core local tools remain available. Sign-in is optional and supports applicable cloud history, recovery, and connected services.
02How do I connect a Timer, Scorer, or Observer?
On the hosting device, open Timers & Scoring, choose Session, host the match, and create the required role invitation. Enter the temporary six-digit code or scan its QR code on the joining device.
03When should I choose Local Wi‑Fi?
Choose Local Wi‑Fi when both devices are connected to the same local network. Allow local-network access if iOS or Android asks. If the devices are on different networks—or local discovery is blocked—use Internet Sync instead.
04Why can’t a Scorer start or stop the clock?
Grappler separates authority by role. A device joined as Scorer records scoring actions but cannot modify the clock. Join as Timer or Timer/Scorer when that device should control both.
05A temporary session says it expired. What now?
Confirm that the hosting device still shows the session as active. Create a new role invitation if the temporary invite expired. If the entire match session ended—or a Local Wi‑Fi app was closed—the host must start or share the current session again.
06How does the Apple TV scoreboard connect?
Create an Observer invitation on the host device, then enter that temporary code in the Grappler Apple TV app. Apple TV accepts Observer invitations only.
07How do I restore evaluation work?
Open Evaluation List and check Draft and Sync Failed items. Grappler keeps local recovery information for interrupted evaluation work.
08How do I delete my account and personal cloud data?
While signed in, tap Account in the Grappler toolbar, choose Delete Grappler Account, and type DELETE to confirm. You can also begin from the account-deletion page.

Before you email

A few details help us solve it faster.

  • What you were doingTimer, scoring, dual meet, evaluation, or sign-in
  • Where it happenediPhone, iPad, Android, Apple Watch, or Apple TV
  • How devices were connectedLocal Wi‑Fi or Internet Sync, including each role
  • What you expectedThe result you expected and what appeared instead